Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Grover platform, operated by Matthew Gibson, a sole proprietor carrying on business as Grover ("Grover," "we," "us," or "our") in Calgary, Alberta, Canada. By accessing or using Grover, you agree to be bound by these Terms. If you do not agree, do not use the service.

Grover is a business tool. You confirm that you are using it for business purposes and that you have authority to accept these Terms on behalf of any organization you represent.

If you participated in the Grover beta programme under a separate written beta agreement, that agreement continues to govern beta-specific matters — including notice periods and any conversion discount — for as long as it remains in effect. Where a conflict exists between these Terms and a signed beta agreement, the beta agreement governs on those matters.

1. The service

Grover provides access to an interactive platform for exploring Canadian building permit data. The service currently covers permit data for Calgary, Alberta, sourced from the City of Calgary Open Data portal under the Open Government Licence – City of Calgary.

We may modify, add to, or discontinue features of the service. If we make a change that materially reduces the functionality of a paid plan, we will give you at least 30 days' notice by email, and you may cancel under section 6 before the change takes effect.

2. Plans and accounts

Access to Grover requires a verified email address. You are responsible for maintaining the security of your account and for all activity that occurs under it. Notify us promptly at support@groverdata.ca if you suspect unauthorized use.

Accounts are personal to you or your organization and may not be shared. We offer a free plan with limited usage, and a paid Pro subscription described in section 3.

3. Fees and billing

• Price. The Pro subscription costs CAD $100 per month. All prices are in Canadian dollars and exclude applicable taxes, which will be added where we are required to collect them.
• Billing cycle. Your subscription is billed monthly in advance. The first payment is taken when you subscribe, and each subsequent payment on the same day of the following month.
• Automatic renewal. Your subscription renews automatically each month, and the payment method on file is charged automatically, until you cancel. You may cancel at any time under section 6.
• Payment processing. Payments are processed by Stripe. We never receive or store your full card details. Your use of Stripe's checkout and billing portal is also subject to Stripe's own terms.
• Authorization. By subscribing, you authorize us to charge your payment method on a recurring basis for the fees then in effect, including applicable taxes, until your subscription is cancelled.

4. Price changes

We may change the price of a subscription. If we do, we will give you at least 30 days' notice by email before the new price applies to you. The new price takes effect on your next billing date after that notice period.

If you do not wish to continue at the new price, you may cancel under section 6 before it takes effect. Continuing your subscription after the notice period constitutes acceptance of the new price. A promotional or discounted rate applies only for the period stated when it was offered; after that period the subscription renews at the standard rate then in effect, and we will tell you in advance when a promotional period is ending.

5. Failed payments

If a payment fails, we will attempt to collect it again over a period of approximately two weeks, and our payment processor will notify you by email. Your Pro access continues during this period so that a card that has simply expired does not interrupt your work.

If payment cannot be collected by the end of that period, your subscription will be cancelled and your account will return to the free plan. Your account and stored data are not deleted — see section 7.

6. Cancellation and refunds

• Cancel at any time. You may cancel your subscription at any time from the billing portal, reachable from the Plan section of your account. No notice period applies and no cancellation fee is charged.
• Access continues to the end of the period. Cancelling stops future renewals. You keep Pro access until the end of the billing period you have already paid for, and your account then returns to the free plan.
• No partial refunds. Payments are not refunded in whole or in part for the remainder of a billing period after cancellation, or for periods during which you did not use the service.
• Billing errors. If you have been charged in error — for example a duplicate charge, or a charge after you cancelled — contact us at support@groverdata.ca and we will investigate and refund where a charge was made in error.
• Discretionary refunds. We may issue a refund in other circumstances at our discretion. Doing so once does not oblige us to do so again.
• Before you subscribe. Grover's free plan lets you evaluate the service without payment. We encourage you to use it first.

Nothing in this section limits any right to a refund that you may have under applicable consumer protection law that cannot be waived by agreement.

7. Your data

Cancelling a subscription, or dropping to the free plan for any reason, does not delete your account or the searches, watchlists and preferences saved in it. Free-plan usage limits apply again, but your saved work remains.

You can export data at any time using the CSV export features of the service. If you ask us to delete your account, we will do so in accordance with our Privacy Policy. If we discontinue the service entirely, we will give you at least 30 days' notice by email so that you can export anything you want to keep.

8. Service availability

We work to keep Grover available and accurate, but we do not offer a guaranteed uptime or service level. The service is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Permit data originates from municipal open data sources and may be incomplete, delayed, or inaccurate. Municipalities publish on their own schedules and may revise or withdraw records. Do not rely on the data as the sole basis for a business decision without independent verification.

9. Acceptable use

You may use Grover for lawful internal business purposes only. You agree not to:

• Resell, sublicense, or redistribute access to the platform or its data
• Scrape, systematically download, or attempt to replicate the underlying dataset outside of the export features we provide
• Share your account credentials or allow others to use your account
• Use the service for any unlawful purpose, or in any way that violates applicable federal, provincial, or local laws
• Attempt to gain unauthorized access to any part of the service or its underlying infrastructure
• Interfere with or disrupt the integrity or performance of the platform

10. Feedback

If you provide feedback, suggestions, or ideas about Grover ("Feedback"), you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use that Feedback for any purpose, including improving the service or developing new features, without any obligation to compensate you.

11. Intellectual property

Grover and all content, features, and functionality of the platform — including but not limited to software, design, text, and trademarks — are owned by us and protected by applicable intellectual property laws.

The building permit data displayed through the platform is sourced from the City of Calgary Open Data portal and is licensed under the Open Government Licence – City of Calgary. We do not claim ownership of that data.

Nothing in these Terms grants you any rights to our intellectual property other than the limited right to use the service in accordance with these Terms.

12. Limitation of liability

To the maximum extent permitted by applicable law, Grover and its owner, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost business opportunities, arising out of or relating to your use of — or inability to use — the service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising out of or relating to these Terms or the service will not exceed the greater of one hundred Canadian dollars (CAD $100) or the total fees you paid us in the twelve months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits our liability for gross negligence, wilful misconduct, fraud, or any other liability that cannot be excluded or limited under Alberta law.

13. Suspension and termination

We may suspend or terminate your access to Grover if you materially breach these Terms, including the acceptable use restrictions in section 9, or if required to do so by law. Where circumstances reasonably permit, we will contact you first and give you an opportunity to resolve the issue.

If we terminate a paid subscription for our own convenience rather than for your breach, we will refund the unused portion of the billing period you have paid for. You may stop using the service at any time; to stop being billed, cancel under section 6.

Upon termination, your right to access the service ceases. Sections that by their nature should survive termination — including sections 10, 11, 12 and 15 — will do so.

14. Changes to these terms

We may update these Terms from time to time. If we make material changes — including any change to fees, billing, or cancellation — we will notify registered users by email at least 30 days before the changes take effect. Your continued use of the service after that date constitutes acceptance of the revised Terms. If you do not accept them, cancel your subscription under section 6 before they take effect.

15. Governing law

These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Alberta.

16. Privacy

Your use of Grover is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the service, you consent to the collection and use of your information as described in that policy.

17. Contact

Questions about these Terms, your subscription, or a charge should be directed to: