Cancellation & Refund Policy

This page explains, in plain terms, how cancellation and refunds work for a Grover Pro subscription. It summarises section 6 of our Terms of Service, which is the binding version — if anything here is unclear, the Terms govern.

The short version

• Cancel any time, in two clicks, with no notice period and no cancellation fee.
• You keep Pro access until the end of the month you have already paid for.
• We do not refund part-months after a cancellation.
• If we charged you in error, we will refund it.
• The free plan lets you evaluate Grover properly before paying anything.

How to cancel

Sign in, open Account → Plan, and choose Manage billing. That opens the secure billing portal run by our payment processor, Stripe, where you can cancel your subscription.

You do not need to contact us, give notice, or explain why. If you would rather we did it for you, email support@groverdata.ca and we will cancel it on your behalf.

What happens when you cancel

Cancelling stops future renewals. It does not cut off your access immediately — you keep Pro until the end of the billing period you have already paid for, and the app will show you that date.

After that date your account returns to the free plan. Your account is not deleted and your saved work is not lost. Saved searches, contractor watchlists and alert preferences all remain — the free plan's usage limits simply apply again. You can resubscribe at any time and pick up where you left off.

You can export your data to CSV at any point, before or after cancelling, on either plan.

Refunds

Grover is billed monthly in advance. When you cancel, we do not refund the remainder of the current month, and we do not refund past months during which you did not use the service.

We think that is fair because nothing about Grover requires you to pay before you can judge it: the free plan gives you the map, the full permit archive beyond the most recent window, contractor profiles, property lookups and CSV exports, so you can decide whether the paid plan is worth it before spending anything.

We will refund you if:

• You were charged more than once for the same month
• You were charged after cancelling
• You were charged the wrong amount
• A technical fault on our side made the service unusable for a meaningful part of a billing period
• We end your subscription for our own reasons rather than for a breach of the Terms — in which case we refund the unused portion

Outside those situations we may still issue a refund at our discretion. If you think your circumstances warrant one, write to us and explain — we would rather hear from you than have you dispute a charge with your bank.

How to request a refund

Email support@groverdata.ca with the email address on your account and the date or amount of the charge. You do not need an invoice number, though it helps if you have one — invoices are available in the billing portal.

We aim to respond within two business days. Approved refunds are issued to the original payment method through Stripe, and typically appear on your statement within five to ten business days depending on your bank.

Price changes and renewals

Your subscription renews automatically each month at CAD $100 until you cancel. If we ever change that price, we will email you at least 30 days beforehand so you can decide whether to continue. If you were given a promotional rate, we will tell you before it ends and the standard rate begins.

Your legal rights

Nothing in this policy limits any right to a refund that you may have under applicable consumer protection law and that cannot be waived by agreement.

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